FavellaCancellation & Refund Policy
Lessons can be rescheduled or cancelled with reasonable notice at no cost. This policy covers refunds for paid lessons or blocks that are cancelled.
Cancellation window
Cancel by phone or email up to 24 hours before your agreed start time and pay nothing. Later cancellations may be charged for materials already bought for you, as listed in the quote.
Rescheduling
Move your date free of charge. We offer the nearest open slot within one business day.
When you're owed a refund
A full refund applies when we cancel, when we cannot deliver the agreed lessons, or when the course doesn't match the quote and we cannot fix it within a reasonable time.
- Full refund if a paid lesson is cancelled more than 24 hours before it starts
- No refund for cancellations inside the 24 hour window, but rescheduling is offered where possible
- Unused sessions in a prepaid block are refunded if the block is stopped early for a genuine reason
- No refund is due once a lesson or session has taken place as agreed
How to ask for a refund
- Message or call to explain the reason for the refund request
- We confirm which sessions qualify under the rules above
- Refund is sent by bank transfer to the account used for payment
Timeline
Refunds are processed within five working days of the request being confirmed.
Questions about this policy
Write to [email protected] or call +44 117 522 5339 during Mon-Fri 08:00-15:45, Sat 09:45-14:15. We answer every request within one business day.
- Merchant
- Favella Language Services Ltd.
- Registered address
- 9 Coronation Road, Bristol, BS3 1AR, United Kingdom
- [email protected]
- Phone
- +44 117 522 5339
- Working hours
- Mon-Fri 08:00-15:45, Sat 09:45-14:15
- Registration
- Company No. 13759883