Privacy Policy

Data controller

Favella, operating as a private Italian tuition provider in London, is the data controller for personal information collected through this site and by phone in relation to lesson enquiries and bookings.

Legal framework

Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules in force in United Kingdom. Where this policy and the law differ, the law wins.

Data collected

When you submit the request form we collect your name, phone number and any comments or level details you provide. If you contact us by phone, we may note similar details, such as your name, contact number and what you are asking about, to prepare a reply.

Purposes and legal basis

This information is used to respond to your enquiry, arrange lessons, confirm bookings and issue invoices where relevant. Processing is based on taking steps toward a contract with you and, in some cases, our legitimate interest in responding to enquiries efficiently.

Storage period

Enquiry and booking details are kept for as long as needed to deliver lessons and handle any related invoicing or queries, and are then deleted or anonymised within a reasonable period unless a longer period is required by law.

Sharing with staff and subcontractors

Your details may be shared with the specific tutor assigned to your lessons and, where relevant, with bookkeeping support handling invoices. We do not sell or pass on your information to unrelated third parties.

Your rights

You can ask to see, correct or delete the personal information we hold about you by contacting us directly. We will respond to reasonable requests within a reasonable timeframe, subject to any legal requirements to retain certain records.

Questions about this policy

Write to [email protected] or call +44 117 522 5339 during Mon-Fri 08:00-15:45, Sat 09:45-14:15. We answer every request within one business day.

Merchant

Favella Language Services Ltd.

Registered address

9 Coronation Road, Bristol, BS3 1AR, United Kingdom

Email

[email protected]

Phone

+44 117 522 5339

Working hours

Mon-Fri 08:00-15:45, Sat 09:45-14:15

Registration

Company No. 13759883